Exchange and Returns Policy

Exchange and Returns Policy

What is the Exchange Policy at Vidhistone Arts?

Exchange and Returns Policy – Customers can request an exchange for products purchased outside sale periods. Email support@vidhistoneart.com within 48 hours (1 working day) of delivery to request an exchange.

Damaged or Defective Products

If you receive a damaged or defective item, email support@vidhistoneart.com within 1 day of delivery.  Include clear images and a video showing the product’s condition.

Important Conditions:

  • Keep the product unused, unworn, and in its original condition
  • We will pick up damaged products via reverse shipping after we verify them.”
  • Limited edition items are not eligible for replacement.
  • Discounted or sale items are not eligible for replacement or refund.

If a discounted item arrives damaged, report the issue within 1 day for evaluation.

Exchange Shipping Address

Vidhistone Arts
36, Saurabh Nagar, Bodla
Agra, Uttar Pradesh – 282007
India

Points to Note

  • You must request an exchange within 2 days of delivery.
  • You can exchange a product only when it remains unused, unworn, unwashed, and undamaged, with all labels and tags intact in its original packaging.
  • Please clearly mention your name, address, phone number, email ID, order ID, and required size on the parcel. Only one exchange is allowed per order.

  • The customer pays all shipping and COD charges, including forward and reverse charges. You may exchange the size for a bigger or smaller item of the same value. Return items in the same condition you received them.

  • A receipt or proof of purchase is mandatory for processing an exchange.
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Refunds

We do not offer refunds.

We approve and process refunds only when eligible. Complete all required steps. Contact support@vidhistoneart.com if you do not receive your refund.

Replacement Policy

We only replace items if they are damaged or defective.
To request a replacement for the same item, please email support@vidhistoneart.com and send the product to:

All Products and Crafts

36, Saurabh Nagar, Bodla
Agra, Uttar Pradesh – 282007
India